Bobby Binns – Head of Global PMO – Programme PMO Leads – the Programme Manager’s COO
The traditional Programme PMO Lead has always owned key elements of a Programme to support the delivery teams in execution of successful change. The remit of the role has often included a large amount of reporting and tracking such as maintaining RAID logs, organising meetings and taking and circulating minutes. Dyson; the Association for Project Management (APM) Project Management Company of the Year 2018, a new approach is taking hold which focuses the role of the Programme Leads as though they are Chief Operating Officer.
Not only does this speed up problem resolution for the Programme team, it also allows the Programme Manager to spend more of their time engaging with their Customers and being the visible, business-facing leader of the Programme – the Chief Executive Officer. Like all new ways of working and cultural changes, this approach requires a lot of preparation to get right – the Programme PMO Lead and Programme Manager must trust each other completely.
At Dyson, we have developed a “compatibility assessment”, loosely based on Carl Jung’s Jungian archetype theory, to ensure that the personality styles of the Programme PMO Lead and Programme Manager are as aligned as possible. Our initial results from the COO-CEO approach have been very positive – we are seeing a large increase in both Programme Manager and Sponsor satisfaction scores as well as a decrease in both late Go Live dates and slipped milestones.
The Jungian Archetypes are believed to represent universal patterns and images that are part of the collective unconscious; the Persona, the Shadow, the Anima (or Animus), and the Self. Jung believed that we inherit these archetypes much the way we inherit instinctive patterns of behaviour and that they influence our every day.
Hear more on this topic from Bobby Binns at FuturePMO 2019 – Book tickets now